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Payment

We value time and high quality service. That’s why our site automatically offers customers to pay using the online service Liqpay straightaway after ordering. This is a safe and quick way to pay. However, if you have any problems, our manager will write to you and offer other methods of payment, such as:

  • Online bank-transfer using a card from any bank
  • Using a bank cash desk; internet banking; using bank details via an ATM or paypoint

For cashless payment from a company or organisation, please write to ilovebooks@osnovypublishing.com and we will respond shortly.

Your orders will be placed for delivery only after payment. This usually takes one working day. However, during holiday periods or sales it may take up to five working days to properly process and submit your order.

Delivery

We will be happy to send you your order, wherever you are in the world.

During checkout you may choose delivery to your address by a courier or to a delivery point. The customer is responsible for payment for delivery. For delivery in Ukraine please choose Ukrainian or Russian language in the top left corner.

Orders from overseas are sent using Ukrposhta postal service. For orders from abroad please choose English language in the top left corner. You will be able to choose your country and address while ordering. Shipping cost depends on the target country. The shipping cost will be calculated and added to your order automatically.

For every payment customers will receive a tracking number for their order via text message or by email.

Returns and exchanges

We are sorry if you have to return one of our products. You can return our products within 14 days of payment, or exchange it for a similar one, if the product has been damaged or is of poor quality. Returns and exchanges are fulfilled according to Ukrainian Consumer Protection Law.

We try our utmost to guarantee quality of service and products, however, if you want to return or exchange your order, please write to us on ilovebooks@osnovypublishing.com or call us on +380443310249.

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